Waterfall implemented new measures to help ensure the health and safety for all our customers and our employees, including non-contact temperature scanner, hand-sanitizing stations, touch-free interactions, frequent and intense cleanings, and social distancing directions. We are working diligently to provide a safe delivery and installation process.
Enhanced COVID-19 Measures
We used recommendations from the CDC to compile a list of additional precautions we can take to reduce the spread of COVID-19 in addition to the standard cleaning protocol.
Delivery & Installation Team
All our delivery trucks are equipped with sanitizers, disinfecting wipes, latex gloves, and face masks.
Our delivery teams have been trained to clean their delivery trucks multiple times a day, and sanitize their hands upon entering and exiting your home.
Our team has been instructed to stay home if they show any flu-like symptoms, or if they have been exposed to anyone with symptoms.
The customers are
If you have experienced any of the below in the last 14 days, we ask that you reschedule the delivery & installation date for a later date.
Symptoms of COVID-19 (shortness of breath, cough, fever)
Diagnosis of COVID-19
Direct contact with someone who has been diagnosed with COVID-19
Travel out of state or country
Waterfall Gallery Visitor Guidelines
Practice social distancing and wear face coverings within our space.
Timely arrival for the private tour
Use of hand sanitizer is required upon entry
No food or beverages are allowed
Limit guest count based on state and local capacity guidelines (Limit to 10 guests in the whole mansion)
Monitor property occupancy to encourage social distancing.
Provide a supply of disinfecting wipes, disposable gloves, or disposable masks for guests
Increased focus, frequency, and intensity of our cleaning protocol, including the purchase of new disinfecting cleaning equipment
Cleaning vendors will wear face coverings and gloves to build consumer confidence
Increased signage on-site for health and well-being reminders
Follow CDC guidelines for cleaning and disinfecting the space between every booking
Disinfect high touch surfaces and shared amenities such as light switches, doorknobs, and coffee machines with EPA-approved products
Properly clean or remove soft, porous materials
All our employees at the gallery are required to take the COVID-19 Testing periodically.
In an effort to maintain a clean and safe environment for all, we have asked our employees and those of our vendors to only come to our gallery if they are fever-free for the last 72 hours (without taking any fever suppressant medication) and without any of the following symptoms:
SHORTNESS OF BREATH
REPEATED SHAKING WITH CHILLS
LOSS OF TASTE OR SMELL
In addition, while in the gallery’s common areas, our employees will wear face coverings that cover the nose and mouth.