Safety Guidelines

     

    Waterfall implemented new measures to help ensure the health and safety for all our customers and our employees, including non-contact temperature scanner, hand-sanitizing stations, touch-free interactions, frequent and intense cleanings, and social distancing directions. We are working diligently to provide a safe delivery and installation process.

     

    Enhanced COVID-19 Measures

    We used recommendations from the CDC to compile a list of additional precautions we can take to reduce the spread of COVID-19 in addition to the standard cleaning protocol.

     

    Delivery & Installation Team

    • All our delivery trucks are equipped with sanitizers, disinfecting wipes, latex gloves, and face masks.

    • Our delivery teams have been trained to clean their delivery trucks multiple times a day, and sanitize their hands upon entering and exiting your home.

    • Our team has been instructed to stay home if they show any flu-like symptoms, or if they have been exposed to anyone with symptoms.

     

    Customer Guidelines

    The customers are

    • required to sign a Limitation of Liability Agreement Form before the delivery & installation
    • wear a mask on the day of delivery & installation

     

    If you have experienced any of the below in the last 14 days, we ask that you reschedule the delivery & installation date for a later date.

    • Symptoms of COVID-19 (shortness of breath, cough, fever)

    • Diagnosis of COVID-19

    • Direct contact with someone who has been diagnosed with COVID-19

    • Travel out of state or country

     

    Waterfall Gallery Visitor Guidelines

    • Practice social distancing and wear face coverings within our space.

    • Timely arrival for the private tour

    • Use of hand sanitizer is required upon entry

    • No food or beverages are allowed

     

    The Experience

    • Limit guest count based on state and local capacity guidelines (Limit to 10 guests in the whole mansion)

    • Monitor property occupancy to encourage social distancing.

    • Provide a supply of disinfecting wipes, disposable gloves, or disposable masks for guests

     

    Cleaning

    • Increased focus, frequency, and intensity of our cleaning protocol, including the purchase of new disinfecting cleaning equipment

    • Cleaning vendors will wear face coverings and gloves to build consumer confidence

    • Increased signage on-site for health and well-being reminders

    • Follow CDC guidelines for cleaning and disinfecting the space between every booking

    • Disinfect high touch surfaces and shared amenities such as light switches, doorknobs, and coffee machines with EPA-approved products

    • Properly clean or remove soft, porous materials

     

    Our Employees

    • All our employees at the gallery are required to take the COVID-19 Testing periodically.

    • In an effort to maintain a clean and safe environment for all, we have asked our employees and those of our vendors to only come to our gallery if they are fever-free for the last 72 hours (without taking any fever suppressant medication) and without any of the following symptoms:

      • COUGH

      • SHORTNESS OF BREATH

      • CHILLS

      • REPEATED SHAKING WITH CHILLS

      • MUSCLE PAIN

      • HEADACHE

      • SORE THROAT

      • LOSS OF TASTE OR SMELL

    • In addition, while in the gallery’s common areas, our employees will wear face coverings that cover the nose and mouth.