Safety Guidelines


Waterfall implemented new measures to help ensure the health and safety for all our customers and our employees, including non-contact temperature scanner, hand-sanitizing stations, touch-free interactions, frequent and intense cleanings, and social distancing directions. We are working diligently to provide a safe delivery and installation process.


Enhanced COVID-19 Measures

We used recommendations from the CDC to compile a list of additional precautions we can take to reduce the spread of COVID-19 in addition to the standard cleaning protocol.


Delivery & Installation Team

  • All our delivery trucks are equipped with sanitizers, disinfecting wipes, latex gloves, and face masks.

  • Our delivery teams have been trained to clean their delivery trucks multiple times a day, and sanitize their hands upon entering and exiting your home.

  • Our team has been instructed to stay home if they show any flu-like symptoms, or if they have been exposed to anyone with symptoms.


Customer Guidelines

The customers are

  • required to sign a Limitation of Liability Agreement Form before the delivery & installation
  • wear a mask on the day of delivery & installation


If you have experienced any of the below in the last 14 days, we ask that you reschedule the delivery & installation date for a later date.

  • Symptoms of COVID-19 (shortness of breath, cough, fever)

  • Diagnosis of COVID-19

  • Direct contact with someone who has been diagnosed with COVID-19

  • Travel out of state or country


Waterfall Gallery Visitor Guidelines

  • Practice social distancing and wear face coverings within our space.

  • Timely arrival for the private tour

  • Use of hand sanitizer is required upon entry

  • No food or beverages are allowed


The Experience

  • Limit guest count based on state and local capacity guidelines (Limit to 10 guests in the whole mansion)

  • Monitor property occupancy to encourage social distancing.

  • Provide a supply of disinfecting wipes, disposable gloves, or disposable masks for guests



  • Increased focus, frequency, and intensity of our cleaning protocol, including the purchase of new disinfecting cleaning equipment

  • Cleaning vendors will wear face coverings and gloves to build consumer confidence

  • Increased signage on-site for health and well-being reminders

  • Follow CDC guidelines for cleaning and disinfecting the space between every booking

  • Disinfect high touch surfaces and shared amenities such as light switches, doorknobs, and coffee machines with EPA-approved products

  • Properly clean or remove soft, porous materials


Our Employees

  • All our employees at the gallery are required to take the COVID-19 Testing periodically.

  • In an effort to maintain a clean and safe environment for all, we have asked our employees and those of our vendors to only come to our gallery if they are fever-free for the last 72 hours (without taking any fever suppressant medication) and without any of the following symptoms:

    • COUGH


    • CHILLS






  • In addition, while in the gallery’s common areas, our employees will wear face coverings that cover the nose and mouth.